Terms and Conditions
Effective from October 2026
By becoming a member of Langrove Health Club, you agree to the following Terms & Conditions. Please read them carefully before joining.
1. Membership
All Langrove Health Club memberships are on a rolling basis with no minimum contract period.
Membership fees are payable by Direct Debit. Your membership will continue until you request cancellation in accordance with the cancellation procedure below.
Membership provides access to the facilities and services included within your chosen membership. The management reserves the right to amend facilities, services, timetables and opening hours where reasonably necessary.
Memberships are personal and cannot be transferred or shared with another person.
2. Cancelling Your Membership
You may cancel your membership at any time.
To terminate your membership, you must email info@langrovehealthclub.co.uk with confirmation that you wish to cancel.
We must receive your cancellation request at least 7 days before your next scheduled Direct Debit payment date to prevent that payment from being taken.
Your cancellation request will be acknowledged by email. If you do not receive an acknowledgement, please contact us, as your cancellation may not have been received.
Once you have received confirmation that your membership has been cancelled, you must also cancel the Direct Debit instruction directly with your bank.
Langrove Health Club is not responsible for cancelling Direct Debit instructions on behalf of members.
If a Direct Debit payment has already been processed because the required 7 days' notice was not provided, the payment will not normally be refundable.
3. Direct Debit Payments
All membership payments are collected by Direct Debit.
Members are responsible for ensuring that their payment details and bank account have sufficient funds to meet the scheduled payment.
If a Direct Debit payment fails, access to the club may be suspended until the outstanding payment has been resolved.
Cancelling a Direct Debit with your bank does not, by itself, constitute cancellation of your Langrove Health Club membership. You must also notify the club by email in accordance with the cancellation procedure above.
4. Membership Holds
Members may request to place their membership and Direct Debit payments on hold.
A membership hold must be requested in advance and requires at least 7 days' notice before the requested start date.
Memberships may be placed on hold for a minimum of 1 month and a maximum of 3 months.
During an approved membership hold, no membership payments will be collected and access to the club will be suspended.
At the end of the agreed hold period, the membership and Direct Debit payments will automatically resume unless the member has contacted the club to arrange cancellation in accordance with Section 2.
If a member requires a hold for longer than 3 months, they should cancel their membership and rejoin when they are ready to return.
5. Membership Entry and Security
Each member is issued with a unique membership number/access code linked to their individual membership account.
Members must use their own unique number to sign in and sign out on every visit.
Your membership number/access code is strictly personal and must not be shared with anyone else.
Allowing another person to use your membership number, access code or membership to enter the club is a serious breach of these Terms & Conditions.
If your membership details are shared or used by another person, your membership may be terminated immediately without refund.
We may use photographs and/or other identification information held on your membership account to verify your identity.
Management reserves the right to refuse admission to anyone believed to be under the influence of alcohol or drugs or whose behaviour may compromise the safety or wellbeing of other members or staff.
6. Class Bookings
All classes must be booked online through the Langrove Health Club website or the ClubRight mobile app. There is a £2 supplement per class booking.
Classes become available to book from 8:00am, 7 days before the scheduled class.
Spaces are allocated on a first-come, first-served basis and membership does not guarantee a place in any particular class.
Members should only book classes that they genuinely intend to attend. Refunds will not be issued for missed or cancelled classes.
7. Class Cancellations and Missed Classes
There are no refunds or credits for booked or missed classes.
If you book a class and subsequently cannot attend, you should cancel your booking as soon as possible to allow the space to become available to another member.
Repeatedly booking classes and failing to attend may result in restrictions being placed on your ability to book classes.
8. Facilities and Opening Hours
The management reserves the right to temporarily close facilities for maintenance, repairs, refurbishment, cleaning, emergencies or other operational reasons.
Opening hours and facility availability may also be changed where reasonably necessary.
Where possible, members will be notified of significant changes in advance.
Membership does not guarantee access to every facility at all times.
9. Safety and Personal Responsibility
Members and their guests use the club and its facilities at their own risk.
Exercise, including cardiovascular, strength, flexibility and other physical activities, can be physically demanding and carries an inherent risk of injury.
Members acknowledge that they are voluntarily participating in physical activity and using equipment with knowledge of the associated risks.
Members are responsible for informing Langrove Health Club of any medical condition, injury or other relevant circumstance that may affect their ability to exercise safely.
Members should seek appropriate medical advice before undertaking exercise where they have concerns about their ability to participate safely.
Langrove Health Club will not be responsible for injury, loss or damage except where caused by the negligence or other legal liability of the club, its employees or agents.
10. Personal Belongings
Members are responsible for their own personal belongings while using the club.
Langrove Health Club accepts no responsibility for loss, theft or damage to personal property, including property left in changing areas, lockers, the gym, class areas or car parking areas, except where legally required.
Any accidents, injuries or safety concerns should be reported to a member of staff as soon as possible.
11. Emergencies
In the event of a fire or other emergency, members must follow all instructions given by staff and evacuate the building when instructed.
Members should familiarise themselves with the emergency exits and evacuation procedures.
Emergency exits are for emergency use only unless otherwise directed by staff.
12. Club Rules and Conduct
Members are expected to treat other members, staff, equipment and facilities with respect.
The management reserves the right to suspend or terminate a membership where a member:
- Breaches these Terms & Conditions;
- Shares or allows another person to use their membership or access code;
- Engages in threatening, abusive, discriminatory or inappropriate behaviour;
- Deliberately damages club property or equipment;
- Uses the facilities in an unsafe manner; or
- Acts in a way that may negatively affect the safety, wellbeing or experience of other members or staff.
In serious cases, membership may be terminated immediately.
13. Changes to These Terms & Conditions
Langrove Health Club reserves the right to amend these Terms & Conditions where reasonably necessary.
Members will be notified of significant changes where appropriate. Continued use of the club following notification of amended Terms & Conditions will constitute acceptance of the updated terms.
---
Langrove Health Club
© 2026 Langrove Health Club. All rights reserved.